Welcome to Ecomfly!

These Terms & Conditions outline the rules for using our services. We’ve designed this document to be clear, fair, and easy to understand. By working with us or accessing our website, you agree to these terms. If you have questions, feel free to reach out at letstalk@Ecomfly.us

Who We Are

Ecomfly provides eCommerce solutions, including website development, platform integration, and ongoing support. Our mission is to help businesses succeed online with innovative and scalable solutions.

Using Our Services

• Eligibility: You must be at least 18 years old or have permission from a guardian to use our services.
• Purpose: Our services are designed for legitimate business purposes only. Misuse of our services for unlawful activities is strictly prohibited.
• Collaboration: We work closely with you to ensure the best outcomes. Timely communication and feedback are essential to keeping projects on track.

Our Services

• Custom Solutions: We offer tailored eCommerce solutions for platforms like Shopify, Amazon, Etsy, and others.
• Ongoing Support: We provide optional maintenance and support packages to keep your online store running smoothly.
• Third-Party Tools: Some services involve third-party tools or platforms. While we facilitate their integration, we’re not responsible for their functionality or availability.

Payments

• Invoices:Payment terms are outlined in your invoice or service agreement. Prompt payment ensures smooth project delivery.
• Deposits: Some projects may require an upfront deposit before work begins.
• Refunds: Payments are non-refundable once work has commenced, except in cases where Ecomfly is unable to deliver services due to reasons within our control.
• Late Payments: Delays in payment may result in paused services or additional fees.

Intellectual Property

• Ownership: Until full payment is received, all work we create (designs, code, etc.) remains the property of Ecomfly. Once payment is complete, you’ll own the rights to the custom solutions provided.
• Portfolio Use: We may showcase elements of your project in our portfolio or marketing materials unless you request otherwise.
• Restrictions: You’re not allowed to resell or redistribute our work without prior permission.

Privacy

• Your Data:We respect your privacy. Any information you share with us, including business details and project data, will remain confidential.
• Third-Party Sharing:We only share your information when necessary to complete your project or comply with legal obligations. We never sell your data.
• More Information: For details on how we handle your data, check our Privacy Policy

Changes to Projects

• Scope Changes:If you need to change the scope of a project, let us know. We’ll provide an updated estimate and timeline.
• Delays: Timely feedback and approvals are crucial. Delays on your end may impact the project timeline and costs.
• Cancellations: If you cancel before we begin work, there’s no charge. If work has started, you’ll be billed for the portion completed.

Refund Policy

Refunds MAY be approved if:

• You reject the initial deliverable without requesting revisions.
• You cancel before any work is started (admin fees apply)
• We cannot complete your project due to internal reasons.

Refunds WILL NOT be approved if:

• Discounted or promotional package was purchased.
• Initial or revised designs were approved.
• You requested revisions or became inactive.
• You changed your mind or business model.
• Final deliverables were approved or delivered.
• Third-party services (SEO, hosting, domain registration, etc.) were involved.
• Scope changed massively without a new agreement.

Special Notes:

• Bundles: Refunds only apply to the unsatisfactory service, not the entire package.
• Initial or revised designs were approved.
• Post-Refund Ownership: After a refund, The Ecomfly retains full ownership of any deliverables. You can’t use anything we made.

Requesting a Refund:

• To request a refund, email letstalk@Ecomfly.us with your project ID and reason. We’ll respond in 5–7 business days.

Your Responsibilities

• Accuracy: Provide clear and accurate information about your business, goals, and requirements.
• Compliance: Ensure that all content or data you provide complies with applicable laws and doesn’t infringe on any third-party rights
• Usage: Use the solutions we provide responsibly and only for their intended purpose.

Third-Party Tools and Platforms

• Integrations: We integrate third-party platforms like Shopify, Amazon, or payment gateways into your project.
• Liability: We’re not responsible for the performance, pricing changes, or outages of third-party platforms.
• Terms: You’re responsible for adhering to the terms of any third-party tools or platforms we integrate.

Warranties and Limitations

• Our Commitment: We promise to deliver services professionally and as agreed in your contract.
• No Guarantees: While we aim for success, we can’t guarantee specific results like increased sales or web traffic.
• Liability: Ecomfly isn’t liable for indirect, incidental, or consequential damages, such as lost revenue, arising from the use of our services.
• Limits: Our total liability is capped at the amount you’ve paid us for the specific service in question.

Service Interruptions

• External Factors: We’re not responsible for delays or interruptions caused by factors outside our control, like platform outages or third-party issues.
• Communication: If issues arise, we’ll notify you promptly and work to resolve them.

Disputes

• Resolution: If a dispute arises, we encourage open communication to resolve it amicably.
• Jurisdiction: These terms are governed by the laws of [Jurisdiction]. Any disputes will be settled under these laws.

Updates to These Terms

• Periodic Updates: We may update these terms as needed to reflect changes in our services or policies.
• Notification: The latest version will always be available on our website. Continued use of our services means you accept any updates.

We’re here to help and answer any questions. If you have concerns about these terms or need clarification, contact us at letstalk@Ecomfly.us Thanks for choosing Ecomfly! We’re committed to helping your business succeed online and look forward to a successful partnership.

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Delivery Method / Shipping Policy

All deliverables are sent digitally and/or electronically . We operate strictly on a milestone-based delivery system, meaning each stage of the project is completed and delivered as agreed upon in the project scope or contract. Once a milestone is approved, the corresponding deliverables are shared via email or any preferred communication channel mutually agreed upon between The Ecomfly and the client. We do not offer any physical shipping or printed deliveries. All files, assets, or materials are transferred electronically. It is the client’s responsibility to ensure that their provided communication channels (e.g., email address, Slack, Trello, etc.) are active and accessible throughout the duration of the project. Once a deliverable is sent, The Com Cube will consider that milestone fulfilled unless the client raises a concern or revision request as per the agreed revision policy.